Payments:
What payment methods do we accept?
We accept payments through credit/debit cards (Visa, Mastercard, American Express), PayPal, and sometimes offer additional options like Apple Pay or Google Pay.
Shipping:
Can I ship to more than one address?
Yes, we support shipping to multiple addresses. Please place separate orders for each shipping address.
How long does a delivery take, and what is the delivery fee?
Delivery times and fees vary based on location and selected shipping method. Generally, deliveries take X to Y days and the fee is Z.
Do you offer international shipping?
Yes, we do offer international shipping to select countries. Please check our shipping information page for details.
How do I track my order?
Once your order ships, you’ll receive a tracking number via email. You can use this to track your order on our website or the courier’s site.
Order Modifications/Cancellations:
Can I cancel or modify my order after it's been placed?
We aim to process orders quickly, but contact us immediately for any changes. Once shipped, we’re unable to modify or cancel orders.
Exchange and Return:
I want to exchange an item. What is the procedure?
Please refer to our return policy on our website or contact our customer service for guidance on the exchange process.
What if I have received incorrect or faulty goods?
We apologize for the inconvenience. Please contact our customer service with details and photos for assistance.
I received a damaged item. What should I do?
Kindly reach out to our customer service team immediately with images of the damaged item for resolution.
What is the time limit for a return notice?
Our return policy typically allows for returns within X days from the date of delivery. Please check our policy for specifics.
How long is a gift voucher valid? Can gift vouchers be utilized at all branches?
Gift voucher validity and redemption specifics are detailed on the voucher itself or within the terms provided during purchase.
Technical Support:
How do I create an account?
Visit our website and click on ‘Sign Up’ or ‘Create Account.’ Follow the prompts to register with your information.
What should I do if I forget my password?
On the login page, select ‘Forgot Password’ and follow the instructions to reset your password.
How can I update my shipping address or payment information?
Log in to your account, go to the ‘My Account’ or ‘Profile’ section, and update your shipping address or payment details there.